Job Details

Student Success Specialist - Online Programs
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Position Number: 5154398
Location: Lubbock, TX
Position Type: Student Affairs and Services

Student Success Specialist - Online Programs
Lubbock
36837BR
Student Engagement

Position Description
Provides specialized retention outreach and support services to students and serves as an Academic First Responder to at-risk students. Communicates with students digitally and in-person to provide holistic student support including academic development plans, resource referrals, and academic and career goal setting . Works directly with an academic college and participates in ongoing training and professional development to effectively support student success. The Student Success Specialist position is currently restricted for use in Academic Innovation & Student Success.

Major/Essential Functions

Provide high-touch, personalized support to undergraduate students online degree programs and connect them with appropriate resources to increase their likelihood of personal and academic success.
Serve as a central point of contact for online students, helping connect them with Texas Tech resources, navigate online course technology, and adjust to life as an online or distance student.
Responsible for developing individualized success plans for students based on their unique circumstances, academic goals, and long-term career aspirations.
Utilize Raider Success Hub technology to maintain accurate records of outreach and student meetings for departmental reporting. Monitor student progress and utilize markers such as alerts, probationary statuses, account holds, and low midterm grades to identify student retention concerns and facilitate successful interventions.
Identify opportunities to support online and distance students by meeting with students individually, conducting workshops or events, and proactively sharing student support resources. Does this position work in a research laboratory? No Job Type Full Time Minimum Hire Rate 19.21 Travel Required Up to 25% Schedule Details Occasional travel may be needed.
Participate in centralized retention initiatives such as calling campaigns, tabling at student success events, campus wide outreach events, and supporting students via live chat.
Collaborate and coordinate communication with an assigned academic college or program to support the unique needs of online students. May include preparing and presenting workshops, coordinating small events.
Participate in ongoing professional development, including identification of supplemental resources and/or student advocacy as appropriate. Populations may include first-generation, international, non-traditional, military-affiliated, and transfer students.
Other administrative responsibilities intended to accomplish individual, academic college, and departmental goals.

Required Qualifications
Bachelor's degree required, plus two years relevant experience.

Preferred Qualifications

The diverse nature of this position requires a professional with knowledge of and/or experience with student development programs on a college campus.
A master's degree in counseling, higher education, or other related field is strongly preferred.

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.