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UOnline Center Senior Supervisor

Position Number: 6714331
Location: Salt Lake City, UT
Position Type: Distance Education Programs

UOnline Center Senior Supervisor

Job Summary

UOnline Center Senior Supervisor

We are in search of a senior supervisor for the UOnline Center. The UOnline Center provides a monitored testing environment for UOnline students. This role will provide day-to-day operations management of the UOnline Center, supervision of student employees, maintain / monitor exam processes, check-in/out students, support faculty in their use of the UOnline Center, exam related systems and provide UCL leadership with updates. This role requires strong organizational skills and a customer service focus.

Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities
UOnline Center Senior Supervisor Department Specific Responsibilities:

Daily preparation of service specific applications for examination requests from faculty, scheduling system for students and monitoring/proctoring systems within the exam facility
Oversees daily operation and logistics regarding the administration of academic exams, proctoring duties and responsibilities, maintains exam security and integrity and manages any discrepancies within the service
Performs all training requirements and needs for part time student employees
Maintains records to support and advance the program
Supervises subordinate staff

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Senior Supervisor Responsibilities: Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization.

Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Senior Supervisor, Operations Management - Division/Business Unit (Non-Executive): Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

Demonstrated customer service experience in face paced and/or high pressure environment
Experience dealing with confidential materials
Previous experience managing a team
Experience with systems management and operations

Special Instructions

Requisition Number: PRN43529B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday; 8:00 am to 5:00 pmOccasional Saturday work may be required
Department: 01350 - Uonline
Location: Campus
Pay Rate Range: 48,000 - 58,000
Close Date: 11/21/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/191814