Job Details

Director of Online Recruitment Operations - Digital Learning at UT - UTK

Position Number: 6547131
Location: Chattanooga, TN
Position Type: Admissions/Enrollment

Director of Online Recruitment Operations - Digital Learning at UT - UTK
Knoxville, TN, United States

Job Identification: 4939
Job Category: Student Services
Posting Date: 09/04/2025
Job Schedule: Full Time
Locations: 617 W Main Street, Knoxville, TN, 37902, US

Job Description
The Director of Recruitment Operations provides strategic leadership and oversight of all recruitment-related operations within the Digital Learning unit. This position is responsible for ensuring seamless and efficient recruitment processes, robust analytics and reporting, and effective use of technology to support enrollment goals. The Director works closely with internal and external stakeholders to align operational practices with institutional and unit strategies and ensure high-quality support for prospective students.

Responsibilities
Strategic Leadership & Operational Oversight

Oversee all aspects of recruitment operations, ensuring alignment with institutional goals and objectives
Lead the development and implementation of innovative processes that improve the efficiency, accuracy, and effectiveness of recruitment operations.
Serve as a liaison between internal and external stakeholders to align recruitment policies and processes with unit and institutional goals.
Serve as a contributing member of the Learner Services leadership team, providing input on strategic planning, operational initiatives, and process development.
Monitor all internal and external processes that impact the enrollment funnel and collaborate with stakeholders to improve as needed
Implement and maintain use of new knowledge management systems across enrollment services to ensure consistency and accuracy in shared information.
Develops and supervises staff/students Oversees assessment and evaluation in all areas of responsibility: Develops outcomes and goals for recruitment in consult with Executive Director, as well as assessment and tracking mechanisms.

Operational Analytics and Strategic Reporting

Extract and analyze recruitment data to inform strategic decision-making and enhance conversion rates.
Coordinate the preparation of administrative and operational reports for internal use and executive leadership.
Collaborate with institutional stakeholders to improve dashboard reporting and visualizations that guide recruitment operations.
Analyze operations to identify areas for improvement and work with relevant leaders to implement changes.
Prepares administrative reports; analyzes and interprets data for predicting resource needs and developing long-range plans.

Systems Strategy and Support

Collaborate with Digital Learning leadership to design and implement user-centered experiences for prospective and current students using the admissions CRM (e.g., Slate).
Lead CRM training, user adoption, and system support to ensure enrollment coaches consistent use and maximum efficiency.
Assist in the design and implementation of operational and technology strategies that streamline recruitment processes and enhance user experience.
Partner with Slate and data teams to develop operational outcome measures, tracking systems, and integrated performance monitoring tools.

Collaboration & Continuous Improvement

Partner with enrollment leaders across Digital Learning and the broader campus to recommend and implement standards, best practices, and policies.
Monitor operational outcome measures and support efforts to integrate process improvements throughout the recruitment team.
Participate as a member of the Learner Services leadership team, contributing to institutional strategies that enhance student recruitment and support functions.
Other duties as assigned

Qualifications
Required Qualifications

Bachelor's degree AND six (6) years of related administrative experience, which includes three (3) years of supervisory experience
OR, Associate's degree AND eight (8) years of related administrative experience, which includes three (3) years of supervisory experience
OR, Ten (10) years of related administrative experience, which includes three (3) years of supervisory experience

Preferred Qualifications

Master's Degree
Experience using Slate to support online student recruitment

Work Location

Knoxville, TN
This position is open to fully remote modality for the ideal candidate.

Compensation and Benefits

UT market range: MR 13
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4939/?mode=location